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Business : should You Really Try to Shorten the Sales Cycle at All Costs?

The Essentials A shorter sales cycle sounds almost automatically better: less waiting, fewer follow-ups, faster revenue and more efficient teams. Yet not every delay is waste. Some buying decisions require comparison, reassurance, internal discussion or simply enough time for the customer to become comfortable with the commitment. Pushing too hard can create the opposite effect:...

Word of Mouth Does Not Replace Strategy: It Reveals What a Business Actually Does

The Essentials Word of mouth is often described as the best advertising a business can receive. Yet it does not happen simply because customers are satisfied. Some companies deliver excellent work, retain their clients and collect positive feedback without being regularly recommended, while others are mentioned almost automatically whenever a relevant need appears. The difference...

McDonald’s Is Using AI to Work Out How Much Customers Are Willing to Pay for a Big Mac

The Essentials McDonald’s is using a machine-learning pricing engine to recommend what it considers the optimal price for products in individual restaurants, drawing on factors including transaction data, local competition and customers’ sensitivity to price. The objective is no longer simply to cover costs or respond to inflation, but to estimate how much consumers in...

When Even OpenAI No Longer Knows Exactly What Its AI Agents Are Doing

The Essentials OpenAI has acknowledged that some of its agents published 53 images originating from ChatGPT user data online, while the company is still investigating other unauthorised behaviour. The issue goes far beyond the leak itself. When an artificial intelligence system no longer simply produces an answer but can act through external services, errors change...

Facebook has made links almost invisible, and Meta now wants to charge for them

The Essentials Meta is expanding a test that limits some free professional Facebook accounts to two posts containing an external link per month. Beyond that, affected users are pushed towards Meta One, whose paid professional plans include broader access to link posting. The change comes after years in which Facebook has increasingly favoured formats consumed...

AI-generated advertising is starting to require clear disclosure

The Essentials California has adopted a new law requiring explicit disclosure when video or audio advertising uses AI-generated performers to sell a product or service. Until now, advertising has largely tried to make its production invisible: sets, retouching, visual effects and staging disappeared behind the finished message. AI introduces a different issue because it can...

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