The Julien Ricciarelli-Bonnal JournalWhy Companies Stopped Listening to Their Customers. And Why AI Is Forcing Them to Get Smart Again
Why Companies Stopped Listening to Their Customers. And Why AI Is Forcing Them to Get Smart Again Most companies believe they “listen to the market”. The truth is harsher: they listen to dashboards. They confuse human signals with KPIs, real expectations with automated feedback, and intentions with interactions. The gap has existed for years, but...











